Artificial Intelligence is no longer a distant promise— it’s reshaping industries here and now. Telecoms is no exception. At TSI, we’ve embedded powerful AI tools into our flagship UCaaS platform, Cross Connect, to ensure that businesses of every size— from micro-businesses to enterprise—can harness the benefits of AI without complexity or high costs.
Cross Connect now includes integrated AI features like automatic call transcription and real-time sentiment analysis. These tools help businesses understand not just what was said on a call, but how it was said—bringing emotional context to everyday conversations. This isn’t just for large contact centres; even the smallest businesses can unlock these insights through our ultra-low-cost, pay-as-you-go pricing model. It’s per-user, not per-company, and with no contract commitments—just simple, scalable access to intelligent communications.
Every Cross Connect subscription runs on 30- day rolling terms. That’s the kind of flexibility our Partners and customers deserve in a fast-moving world. No matter what sector you deploy in, Cross Connect adapts effortlessly, backed by award-winning infrastructure and full CRM/ Teams integration.
For those seeking even deeper intelligence, Cross Connect offers premium AI features powered by next-generation conversation analytics. With strategically curated dashboards, businesses gain a panoramic view of performance across all communication channels—voice, email, and text—regardless of the UC platform in use.
This multi-channel analysis is further enriched by deep machine learning that delivers precise, contextual insights, helping decision[1]makers act faster and with greater confidence. Multilingual support ensures transcription and sentiment analysis are just as effective for global or multilingual teams.
Our built-in AI Agent makes data interaction effortless. Users can ask questions in plain English and receive concise, AI-generated answers—complete with summaries, advanced filtering, and scorecard creation—all embedded within a secure, compliant environment.
And this is just the beginning. By the end of 2025, Cross Connect’s AI Agent will evolve into a full AI Orchestrator—an autonomous engine capable of learning organizational behaviours, enriching data across platforms, and driving smart, automated workflows.
Smarter insights. Simpler tools. Scalable for all. That’s AI-powered UC with Cross Connect.
Learn more at : https://www.tsicomms.co.uk/ or contact hello@tsicomms.co.uk