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3CX has joined forces with Formula, the receptionist switchboard specialist and developer of Totalview.
With Totalview switchboard functionality receptionists can see the availability of the workforce and manage calls accordingly.
Nick Galea, 3CX CEO said: "One of the main points of 3CX being for Windows was to be able to integrate more closely with Windows applications and deliver productivity increases to companies.
"The integration of Formula's Totalview Workforce Management is a perfect example of this. And it's only the start, we expect to deliver more integration that will save companies money and allow them to work more efficiently."
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