Provider of cloud-based contact centre solutions Magnetic North has been acquired by US company West Corporation, a global provider of communication and network infrastructure solutions.
The technology that Magnetic North has developed will be used across both companies to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences.
David Ford, Managing Director of Magnetic North, said: "West Corporation has been dedicated to delivering and improving the way businesses and consumers collaborate and connect for over 30 years.
"With Magnetic North and West joining forces our customers will benefit from this industry experience."
Tom Barker, Chairman and Chief Executive Officer of West Corporation, added: "These highly strategic acquisitions enhance our solutions in growing markets and demonstrate our commitment to investing in leading technologies."
The Magnetic North team remains unchanged and the Magnetic North brand will continue. All the solutions and platforms that it's customers are using will also remain unchanged, said the firm in a statement.