Customer contact technology specialist Sabio, Avaya's Partner of the Year for 2014, has implemented a web chat solution for Beagle Street, the BGL Group's online life insurance provider.
Sabio deployed web chat technology from LivePerson to make a live chat service available to Beagle Street customers who need additional support to help them complete their online interactions.
Matt Dyer, Head of Multi-Channel Solutions at Sabio commented: "Beagle Street is all about bringing the power of digital customer engagement to a more traditional market sector such as life insurance, so it's right that the BGL Group is supporting its online proposition with the most appropriate digital channels.
"With LivePerson technology in place, organisations such as the BGL Group can immediately identify potential bottlenecks or service disconnects within an online customer journey and provide immediate support."