In a bid to drive greater productivity and customer uptime Calyx has extended its management services portfolio, doubling the number of services solutions it offers.
Following investment in a new automated toolset focused on the prevention or early detection of IT-related problems, Calyx has added 13 more managed services solutions.
The new catalogue has been designed to offer a modular approach, providing customers with a choice of services from which they can cherry pick according to the needs of their business.
"Businesses today are having to manage a growing volume and variety of technology," says Steve Clark, Calyx CEO.
"Many have neither the time nor the necessary skills and expertise to do this in-house. That's why outsourcing is quickly becoming the best option for many businesses. And it is that growing demand that our extended management services portfolio is designed to address."
Development of the portfolio has been spearheaded by Stuart Pooley, Calyx's Head of Service Delivery, harnessing input from across the business.
"In the past, most IT support has tended to be reactive, with the focus on getting systems back online as fast as possible to avoid loss of productivity" said Pooley.
"However, with prolonged downtime becoming less acceptable, customers are looking for providers who can prevent the majority of problems before they have an impact."
The new portfolio has a strong focus on security. Key modules include email content filtering; web content filtering; network and security services; password services and compliance management.