VCOMM has rolled out a white labelled engineering services and technical support portfolio designed to help resellers and service providers deliver a range of new Unified Communication products and solutions.
The portfolio offers support services ranging from training, field engineering, 24/7/365 technical support and four hour emergency on-site engineering support and spares management. V
COMM's engineering services are provided as part of a platform purchase or on an ad-hoc basis and include design services, installation services and ad-hoc services. VCOMM's technical capabilities are provided by a team of skilled VoIP engineers who have real-world experience and certification across a wide range of vendor systems and services, said the firm.
Steve Harris, Managing Director of VCOMM Distribution, said: "Since completing the operational integration of VCOMM and SIPHON, we have been able to provide a set of services to VCOMM customers that reflect the principles we established in SIPHON.
"Our customers want more from distribution and want us to support them in driving innovation and new services to their end customers. They also want the peace of mind that they can rely on us to help them design, deliver, deploy and then support the products we sell which we can now promise them."