Plantronics has launched a new family of contact centre headset solutions - the EncorePro 500 headset series.
The company also announced its next generation USB audio processors for Plantronics headsets that allows for a more complete audio experience by providing contextual information that contact centre managers can leverage to improve their customer interactions operations.
"With the rise of social media, smartphones and self-service, customer interactions are now in the public domain. Engaged and prepared customer interactions are vital to making every call matter and end in a positive resolution," said Philip Vanhoutte, Senior Vice President and Managing Director E&A, Plantronics.
"With our new portfolio, organisations will immediately see the value of equipment and intelligence that enables operations to be more effective, not to mention creating a positive experience for both the customer interactions associate and the customer."