Quintessentially Lifestyle, the world leader in luxury lifestyle management, has implemented NewVoiceMedia's true cloud contact centre solution ContactWorld for Service acorss its 60 offices worldwise.
NVM says the technology, which integrates seamlessly with Salesforce, has enabled the company to offer its high net worth, globe-trotting customer base a completely unique and personalised experience, making a Quintessentially membership truly exclusive.
Paul Drummond, Commercial Director and Co-Founder at Quintessentially Lifestyle, commented: "With NewVoiceMedia, we have found a technology partner that truly understands our company and the high standards our customers expect. Exceptional service is core to our business and we are constantly striving to deliver world-class experiences to customers, each and every time. ContactWorld is helping us to deliver on this vision, as we can now offer a consistently personalised service, while improving the satisfaction of our lifestyle managers".