Users of the Alcatel-Lucent OmniPCX Office RCE communication server are able to download a 60-day free trial of My IC Social Networks, a Microsoft Outlook plug-in that allows SMBs to adopt a unified social media collaboration communications strategy to integrate all internal and external contact lists via a single interface.
Users can view presence information in real-time for all of their colleagues, partners, customers and prospects from a variety of sources: voice, email, SMS, Outlook calendar, Instant Messaging (IM) and the most popular social media channels Facebook, Skype and Yahoo!, and then make an immediate choice of the most appropriate communication channel to contact them.\
My IC Social Networks reduces missed opportunities by sending alerts when contacts come online, and allows scheduled call-backs when contacts are unavailable.
Katerina Cerny, Product Marketing Manager for SMB, Alcatel-Lucent Enterprise, said: "Recent research shows that 75% of wasted time can be saved through using more than one medium, proving that users become far more productive when they can choose the best network and service to communicate with their contacts in real-time."